You may return most new, unopened dresses within 14 days of delivery for a full refund. All returned dresses must be returned in original packaging with all tags intact. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
When you place an order, we will aim to deliver your dress within 5 business days. In some cases it can take longer due to availability of dresses and other unforeseen circumstances. For orders over £100 shipping will be free and for any orders under £100 shipping will be charged at a flat rate of £6.00 per order (not per item). This does not include shipping for returns.
If you have any questions regarding shipping and returns, please do not hesitate to contact us.